European Accessibility Act for SMEs
European Accessibility Act for SMEs: covered products and services, e-commerce, banking, transport, telecoms, e-books, website evidence and checklist.
Direct answer
The European Accessibility Act requires covered products and services such as e-commerce, banking, transport, telecoms, e-books and certain devices to meet accessibility requirements. SMEs should confirm scope, test digital journeys, document fixes, keep conformance evidence, and assign an owner for ongoing accessibility reviews.
What does the European Accessibility Act require from SMEs?
The European Accessibility Act requires covered products and services such as e-commerce, banking, transport, telecoms, e-books and certain devices to meet accessibility requirements. SMEs should confirm scope, test digital journeys, document fixes, keep conformance evidence, and assign an owner for ongoing accessibility reviews.
- Confirm covered service
- Test customer journeys
- Retain conformance evidence
| Applies from | 2025-06-28 in national implementations |
| Covered services | E-commerce, banking, transport, telecoms and e-books |
| Best first action | Scope products and customer journeys |
The European Accessibility Act requires covered products and services such as e-commerce, banking, transport, telecoms, e-books and certain devices to meet accessibility requirements. SMEs should confirm scope, test digital journeys, document fixes, keep conformance evidence, and assign an owner for ongoing accessibility reviews.
Member state accessibility obligations started applying for covered products and services.
Source: European Commission European Accessibility Act guidance
European Accessibility Act for SMEs checklist
Action checklistCheck whether e-commerce, banking, transport, telecoms, e-books or covered devices apply.
Check keyboard navigation, forms, checkout, account creation and support channels.
Keep audit notes, fixes, accessibility statement and review cadence.
Key deadlines
| Date | Requirement | Source |
|---|---|---|
| 2025-06-28 | EAA enforcement startMember state accessibility obligations started applying for covered products and services. | European Commission European Accessibility Act guidance |
30/60/90-day action plan
First 30 days
Confirm scope and assign an owner
Evidence needed: Applicability note, business owner, systems or product list, and source links.
European Accessibility Act
Days 31-60
Close the evidence gaps
Evidence needed: Policies, supplier records, data maps, technical notes, training records, or process owners.
European Accessibility Act
Days 61-90
Prepare for audit or customer review
Evidence needed: Versioned compliance file, action log, exception register, and next review date.
European Accessibility Act
Evidence to retain
Applicability decision
Shows whether European Accessibility Act readiness applies and why the SME made that decision.
Retain: Scope memo, trigger criteria, country notes, owner approval, and review date.
Action owner list
Regulators and enterprise customers expect named accountability, not generic intent.
Retain: Owner, backup owner, due date, status, and unresolved blocker notes.
Evidence folder
The fastest way to answer customer due diligence is a single audit-ready evidence file.
Retain: Policies, screenshots, registers, exports, supplier responses, and training records.
SME questions answered
Does the European Accessibility Act apply to SME websites?
It can apply where the SME provides covered consumer services, especially e-commerce and other covered digital services.
What should an SME test first for EAA?
Start with core customer journeys: product selection, checkout, account creation, forms, payment, support and information pages.
Turn this guide into a tracked action plan
Start with the Regulation Checker, save the result, and import the action plan into your EuroComply dashboard when you are ready to assign owners.
Informational only. This page is not legal advice and does not replace a qualified legal review of your business, systems, products or employment practices.