European Accessibility Act for Energy & Utilities

The EAA sets harmonised accessibility requirements across the EU for key products and services, ensuring people with disabilities have equal access to the digital economy and essential services.

What EAA means for Energy & Utilities

Energy & Utilities organisations operating in the EU must comply with EAA obligations. Below are the key requirements that apply to your sector.

• Meet WCAG 2.1 Level AA for digital services
• Ensure accessible ATMs and payment terminals
• Provide accessible customer service channels
• Document accessibility conformance
• Appoint accessibility compliance officer

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